Website privacy policy (Effective September 22, 2023)

Welcome to the Trica website at (the “Website”). At Trica we understand the importance of protecting personal information. For this reason, we have implemented procedures and security measures to protect personal information. This Website Privacy Policy (“Privacy Policy”) applies generally to all personal information collected or generated by Trica about users of this Website.

1. Application and Scope

This Privacy Policy applies to any Personal Information (as defined below) that Trica collects about you through this Web site.

2. Definition of personal information

In this Privacy Policy, “personal information” means any information about an identifiable individual. This may include, for example, your name, telephone number, e-mail address, home address and financial information provided to us during your use of this website. It may also include other, more technical types of information such as the IP addresses of site visitors or browsing history on our site, but only when this information makes it possible to identify you as an individual. Information that is aggregated and/or anonymized and cannot be associated with an identifiable person is not considered personal information.

3. Collection and use of personal information

In some areas of our website, we may ask you for personal information in order to provide a service or carry out a transaction you have requested, for example when you make a purchase or submit a request.
In general, we may use the personal information we collect through our website for the following purposes, or as otherwise required or permitted by law:

  • to process purchase transactions and deliver products and services ordered;
  • to create and manage your appointments and account;
  • to confirm your identity and authenticate you;
  • respond to requests for information;
  • to evaluate and prevent fraud, identity theft and unauthorized access to your account;
  • for internal training and quality assurance purposes;
  • to understand and assess the changing interests, wishes and needs of visitors in order to improve our products and services and develop new ones
  • subject to your right to withdraw your consent as set out in this Privacy Policy:
    • contact you to provide you with advertising and marketing messages about additional products or services that may be of interest to you.

Wherever possible, rather than using personal information, we will anonymize and/or aggregate personal information so that it no longer identifies an individual, and we will use it for the purposes mentioned above or for any lawful purpose.
When you visit our website, we may also collect technical information by electronic means such as cookies. This may include information about your visit to our website, such as the IP address of your computer and the browser you used to access our website, your operating system, screen resolution, location, browser language settings, the site you came from, keywords searched for (if from a search engine), the number of pages viewed, information you entered, advertisements you saw, etc. This data is used to measure and improve the effectiveness of our website or to improve the experience of our visitors. This data is used to measure and improve the effectiveness of our website or to enhance our visitors’ experience. This data is used to measure and improve the efficiency of our web site or to improve the experience of our visitors. We treat this information as personal information when it is associated with your account or contact details.

We use BlackCat Analytics which allows us to see information about website user activity, including but not limited to pages viewed, source and time spent on our website. This information is de-identified and displayed as numbers, which means that it cannot be traced back to the individuals concerned.

Your choice with cookies. You can block the use of cookies by activating your browser settings. The “Help” function of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to refuse or block cookies, you may not be able to access all or part of the content of our website. In addition, you can disable or delete similar data used by browser add-ons by modifying the add-on’s settings or by visiting its manufacturer’s website.

4. Sharing of Personal Information

Trica may make your information available to third parties as follows or as permitted or required by law:

– Service providers. We may engage service providers to perform services on our behalf. This may include, without limitation, a person or organization retained by Trica to perform work on its behalf, including merchandise suppliers, a payment platform and carriers. We provide them with a limited amount of information necessary for them to provide the required services. They may not use this information for any purpose other than to facilitate and perform the services they have been contracted to provide. These service providers may not disclose this information to others. Trica will endeavor to protect personal information disclosed to third parties through contractual agreements.

– As permitted or required by law. From time to time, Trica may be required to disclose personal information in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid inquiry or investigation. We may also disclose information to our accountants, auditors, agents and attorneys in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement authorities any activity that we believe, in good faith, to be unlawful, or to law enforcement authorities in an emergency or when required or permitted by law. We may disclose certain personal information when we have reasonable grounds to believe that such disclosure is reasonably necessary to protect the rights, property and safety of others and ourselves, as required or permitted by law.

– Business transactions. We may disclose personal information to a third party in connection with the sale or transfer of a business or assets, a merger, a reorganization or a financing of parts of our business. However, if the transaction is completed, your personal information will continue to be protected by applicable privacy laws. If the transaction is not completed, we will require the other party not to use or disclose your personal information in any way and to delete such information completely.

5. Right to withdraw consent

You may withdraw your consent to the collection, use and sharing of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Please note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide you with some of our products or services.

6. Minors

We do not knowingly collect personal information from individuals under the age of 18. If you believe that we may have information from or about such a person, please contact us using the details set out in the “How to contact us” section below.

7. Third Party Privacy Policies

This Privacy Policy relates only to Trica’s collection, use and disclosure of personal information. Other websites that may be accessible through our website have their own privacy policies and data collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy statements provided by all third parties before providing information to them or taking advantage of any offers or promotions.

8. Security of personal information

We will use reasonable security measures to protect your personal information from unauthorized access. Trica has implemented security measures that contain administrative, technical and physical controls designed to protect your personal information.

9. Retention

Personal information will be retained only as long as necessary for the fulfillment of the purposes for which it was collected and for which consent was received, unless otherwise authorized or required by law. Personal information that is no longer required to achieve the identified purposes will be destroyed, erased or made anonymous.

10. Access and correction

Trica respects your right to access and correct your personal information to exercise these rights, please contact us using the contact details detailed in the How to contact us section below.

11. How to contact us

If you have any questions, concerns or complaints about this Privacy Policy or the personal information Trica holds about you or may have disclosed to third parties, please contact us at:
– By mail: Trica, 800 rue Pasteur, Saint-Jérôme, Québec, J7Z 7K9
– Contact: Chanel Labrèche or Cinthya Legault
– E-mail:
– 1-800-273-4897

12. Changes to Privacy Policy

Trica may review and update this Privacy Policy. Our Privacy Policy may therefore change from time to time. When changes are made to this Policy, they become immediately applicable upon posting. We will post any changes to our Privacy Policy on our website, we may also communicate changes by other means.